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Community Member
ameliarp
Community Member
May 22, 2026
Question

HELP

I need to pay an outstanding bill from an old direct debit but I don't have access to my ID SIM so I can't log in to do so. I am living outside of UK at the moment so can't ring. How can I pay my outstanding debt and cancel my account? 

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    May 23, 2026

    HI ​@ameliarp,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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