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Question

HELP

  • August 3, 2026
  • 1 reply
  • 9 views
R
Community Member

Hi, I'm contacting you because I think there may be an issue with my billing.

I missed two payments previously and my Direct Debit was cancelled. Since then, I can see that two Direct Debit payments of £17 were successfully taken in July, and I also made a £17 card payment on 28 July, which has left my bank account.

However, my account is still showing an outstanding balance of £17 due by 11 August. Could you please check how my July payments have been allocated and confirm whether I genuinely owe another £17, or if one of my payments hasn't been applied correctly?

I'd appreciate it if you could review my account and let me know before I make any further payments.

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Zandile M
    • iD Mobile Employee
    • August 3, 2026

    Hi ​@Rachelmcgowan 

     

    Thanks for getting in touch.

    I can understand why you'd want to check this before making any further payments.

    To allow us to review your account, please send us a private message via our socials (Facebook or Instagram. We'll be able to look into your payment history, check how the July payments have been allocated, and confirm whether the outstanding £17 balance is correct or if a payment has not been applied as expected.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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