help needed urgently need to speak to someone who works for ID not a robot please xx

13 replies
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Hi please can someone advise how I can speak to someone via the phone or by live chat? Thanks in advance

Platinum  Contributor

You can chat with a live chat agent using the link below. However, customer support is currently closed and won’t reopen until 9AM tomorrow morning.

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Evo

New Contributor

Why is my bill £63 when I signed up as £40 unlimited

M

Marquerita T

iD Mobile Employee

Hi @Evo.

Thank you for your post, and I'm sorry for the surprise when your bill arrived. I understand why the difference from your £40 plan is confusing.

An increase like this can sometimes be caused by charges outside your plan, such as calls or texts to numbers that aren't included, or usage while abroad.

To check what has been charged on your account, please contact us directly through our live chat: https://www.idmobile.co.uk/live-chat

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.