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Community Member
Zlr2705
Community Member
August 22, 2026

help please

Hi my bill have been paid  I have unlimited calls and text  and I can’t ring out it’s saying I have reached my limit 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    August 23, 2026

    Hi ​@Zlr2705, 

     

    Thank you for reaching out, and I'm sorry to hear that you're unable to make calls despite having unlimited minutes and having paid your bill.

     

    Your unlimited calls allowance covers standard UK calls, but calls to certain chargeable or premium-rate numbers aren't included. If your Bill Cap is set to £0, these calls will be automatically blocked, which may explain why you're hearing that you've reached your limit.

     

    If you're trying to call a chargeable number, you'll need to increase your Bill Cap to allow the call to go through. Please be aware that this may result in additional charges.

     

    If you're unable to call standard UK numbers as well, please let us know the number you're trying to contact and the exact message you're receiving, and we'll be happy to investigate this further.

     

    Owethu

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