Hello,
I am getting in touch because I am struggling financially and I’m worried about my mobile account.
When I took out my contract, I was working full-time and had no issues paying my bills. Unfortunately, my circumstances have changed significantly, and I am no longer working. I am currently experiencing financial hardship and am trying to deal with several urgent bills at once.
My phone is incredibly important as it is my only way of communicating with my daughter’s school, doctors, hospitals, potential employers, the Jobcentre and other essential services. Losing my phone would make an already difficult situation much worse.
I am not trying to avoid paying. I want to pay what I owe, but at the moment I simply cannot afford to clear the overdue balance.
Could you please consider any support that may be available, such as:
- A payment arrangement.
- Extra time to pay.
- A temporary reduction in payments.
- Any financial hardship support you offer.
I would really appreciate any help you can provide while I get back on my feet.
Thank you for your understanding.
Kind regards,
Charlotte Campbell
