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Community Member
Takudzwa
Community Member
Sep 15, 2026 9:17 AM UTC

Help with contract

I need help , I had an ID sim card contract and that sim card was hacked by scammers and i had to block it , so i got a new sim card and a different contract. So i want to know if the previous contract is still active and if it is i want to block it

    3 replies

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Sep 15, 2026 11:58 AM UTC

    Hi ​@Takudzwa 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Cameron0909
    New Contributor
    Sep 21, 2026 8:19 AM UTC

    I need help with a payment issue 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Sep 22, 2026 5:42 AM UTC

    Hi ​@Cameron0909,

     

    Thanks for getting in touch.

     

    Could you please let us know what issue you’re experiencing with your payment, and we’ll do our best to advise you?

     

    Please don’t provide any personal, payment or account information, as the Community is a public platform.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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