Community Member

hi, i can’t seem to connect with holland because of my bill cap?

3 replies
33 views

Hi, apparently my bill cap has been used? But I’m unlimited service, can’t seem to connect with holland

Z

Zandile M

iD Mobile Employee

Hi @EmeBest

Thank you for getting in touch with us, I’m sorry for the confusion regarding your bill cap. As you are on an unlimited plan, your usage should not be restricted, so we’ll need to check why your account is showing that the bill cap has been reached.

Regarding your difficulty connecting with Holland, this may be related to the account restriction or network settings. Please send us a private message so we can securely access your account, investigate both the bill cap and connection issues, and get this resolved for you as quickly as possible.

Thank you,

Zandile

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaul

Platinum  Contributor

You get unlimited calls to UK 01,02 and 03 numbers. You do NOT get unlimited international calls.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.