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Community Member
January 31, 2026

hi, i can’t seem to connect with holland because of my bill cap?

  • January 31, 2026
  • 3 replies
  • 30 views

Hi, apparently my bill cap has been used? But I’m unlimited service, can’t seem to connect with holland

    3 replies

    iD Mobile Employee
    February 1, 2026

    Hi ​@EmeBest 

    Thank you for getting in touch with us, I’m sorry for the confusion regarding your bill cap. As you are on an unlimited plan, your usage should not be restricted, so we’ll need to check why your account is showing that the bill cap has been reached.

    Regarding your difficulty connecting with Holland, this may be related to the account restriction or network settings. Please send us a private message so we can securely access your account, investigate both the bill cap and connection issues, and get this resolved for you as quickly as possible.

     

    Thank you,

    Zandile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 1, 2026

    You get unlimited calls to UK 01,02 and 03 numbers. You do NOT get unlimited international calls. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    February 1, 2026

    Hi ​@EmeBest

     

    Thank you for reaching out. I am so sorry that you’re having an issue with calling Holland. 

     

    I can confirm that ​@WelshPaul is correct, calls and texts to Holland are not included in your plan, as this is classed as calling or texting abroad.

     

    To use international calling or texting services, you would need to increase your bill cap to allow these charges.

     

    Thank you, 

    Anneline