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hi i need help with a bill

  • June 25, 2026
  • 1 reply
  • 3 views
C
Community Member

Hi why is my bill so high? 

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • June 26, 2026

    Hi ​@Chlojhatch.

     

    Thank you for your post. We’re sorry to hear you’re concerned about your bill. There are a few reasons this can sometimes happen, such as out-of-plan usage, charges from calls/texts/data not included in your allowance, or changes to your plan.

     

    To take a closer look and explain your bill in detail, please contact us directly and we’ll be happy to go through everything with you:

     

    Live Chat: https://www.idmobile.co.uk/live-chat
    Social media (Facebook or Instagram)
    Email: socialqueries@idmobile.co.uk

     

    Our team will review your account and help break down the charges so everything is clear for you.

     

    Thanks,

    Marquerita

    The iD Mobile eam

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