Question

higher than expected bill

Hi, I have agreed to a £6 monthly sim plan with £0 limit for any over charge. My bill this month was £9.55. Why is that?

+10

Hi @ionawhelan,

Thanks for getting in touch.

If your plan is £6 per month but your bill has come to £9.55, it's possible that additional out-of-plan charges have been applied to the account.

These can include things such as:

We'd recommend checking your latest bill, as it will provide a breakdown of any additional charges and show exactly what the extra amount relates to.

If you're unsure after reviewing the bill, let us know, we will be happy to go through it with you and explain the charges in more detail.

Regards,

Gemma M

The iD Mobile Social Media Team

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