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Community Member
ionawhelan
Community Member
June 4, 2026

higher than expected monthly bill

Hi, I have agreed to a £6 monthly sim plan with £0 limit for any over charge. My bill this month was £9.55. Why is that?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 4, 2026

    Hi ​@ionawhelan,

     

    Thanks for getting in touch.

     

    If your plan is £6 per month but your bill has come to £9.55, it's possible that additional out-of-plan charges have been applied to the account.

     

    These can include things such as:

    • Chargeable calls or texts not included in your plan
    • Premium rate services
    • International calls or texts
    • Other usage that falls outside of your monthly allowance

     

    We'd recommend checking your latest bill, as it will provide a breakdown of any additional charges and show exactly what the extra amount relates to.

     

    If you're unsure after reviewing the bill, let us know, we will be happy to go through it with you and explain the charges in more detail.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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