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New Contributor
September 8, 2026

how can i contact customer service? Live Chat has been no help at all

how can i contact customer service? Live Chat has been no help at all and just loops without providing any help.

My account charges are incorrect. 

1 reply

Gemma M
iD Mobile Employee
iD Mobile Employee
September 10, 2026

Hi ​@jk1309,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

 

Gemma M
The iD Mobile Social Media Team

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