how come the bill reflects on the app is different from the email you sent me?

Hi ​@ANTHIFERN07.

Thanks for your post.

Sometimes the bill shown in the app and the email version can look slightly different depending on timing and updates, as the app may still be reflecting the most recent changes before everything fully syncs.

To get this checked properly for you, please contact our Live Chat team here: https://www.idmobile.co.uk/live-chat so they can review your account and confirm exactly why there’s a difference.

They’ll be able to explain it clearly and make sure everything matches up.

Thanks,

Marquerita

The iD Mobile Team

Thanks for  your information.  That helps. X

Hi ​@ANTHIFERN07,

No problem at all, if you have any further queries, please do not hesitate to contact us back.

Regards,

Gemma M

The iD Mobile Social Media Team