Skip to main content
Community Member
ameliabxox1
Community Member
August 28, 2026

how come you have tried taking money out of my account when doesnt say anything abiut taking a payment until 15/10/2026

hi sorry to bother you but in my account the money goes out on the 15th of october so how come yous have tried taking it out sooner

 

[IMAGES REMOVED]

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 2, 2026

    Hi ​@ameliabxox1,

     

    Thanks for your post.

     

    To help protect your privacy, please be mindful of sharing any personal information or screenshots that may contain account details on the Community, as this is a public forum.

     

    I've just sent you a private message so we can take a closer look at this for you.

     

    To find it, click your profile picture in the top-right corner and select Private Messages.

     

    You can also access your inbox directly here: https://community.idmobile.co.uk/inbox/overview

     

    We'll pick this up with you there.

     

    Thanks,

     

    Gemma M
     The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement