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Community Member
August 28, 2026

how come you have tried taking money out of my account when doesnt say anything abiut taking a payment until 15/10/2026

  • August 28, 2026
  • 1 reply
  • 17 views

hi sorry to bother you but in my account the money goes out on the 15th of october so how come yous have tried taking it out sooner

 

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    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2026

    Hi ​@ameliabxox1,

     

    Thanks for your post.

     

    To help protect your privacy, please be mindful of sharing any personal information or screenshots that may contain account details on the Community, as this is a public forum.

     

    I've just sent you a private message so we can take a closer look at this for you.

     

    To find it, click your profile picture in the top-right corner and select Private Messages.

     

    You can also access your inbox directly here: https://community.idmobile.co.uk/inbox/overview

     

    We'll pick this up with you there.

     

    Thanks,

     

    Gemma M
     The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.