How do I change my address on my account?

6 replies
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I am moving home and need to change my address, I have looked on the app and online and I can not see any way of doing this. Please advise

WelshPaulAnswer

Platinum  Contributor

To change your address through the app, go to ‘View your plans’ then select the pencil icon next to the plan you want to update. Finally, click the pencil in the Billing Address field.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Lamiya C

iD Mobile Employee

Hi @Alister ,

I understand that changing your address is important, and I’m sorry for the frustration caused by not being able to do it easily via the app. To update your address, please try the following steps:

iD Mobile app: Open the app, go to Account Settings > Personal Details > Address, and check if there is an “Edit” or “Update” option.

Online account: Log in at the iD Mobile website and navigate to My Account > Personal Details. Look for an option to update your address.

If the above isn’t available: Some accounts may require verification before updating the address. In this case, please contact iD Mobile support via Live Chat or call to have your address updated securely.

If you unable to access, let us know and we will contact you.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

AlisterAuthor

New Contributor

Thanks for the reply. There is no option for" Personal details" in the accounts section. It's sorted now tho I was not seeing the little pencil in the view your accounts menu.

WelshPaulAnswer

Platinum  Contributor

To change your address through the app, go to ‘View your plans’ then select the pencil icon next to the plan you want to update. Finally, click the pencil in the Billing Address field.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Michael Z

iD Mobile Employee

Hi @Alister

You can easily update your billing address by following the steps below:

How to Update Your Address in the iD Mobile App

Open the iD Mobile app on your phone and log in.

Tap “View your plans.”

Next to the plan you’d like to update, tap the green pencil (edit) icon.

Scroll down to the “Billing address” section and tap the green pencil icon there.

Enter your new address details.

Tap Save.