How do we alter direct debit account & name?

Hi ​@Drewpea03, 

Thank you for getting in touch.

You can update your Direct Debit details through the iD Mobile app by following these steps:

1. Log in to the iD Mobile app.
2. Select My Account or the relevant account settings.
3. Go to the Payments or Billing section.
4. Select the option to manage or update your Direct Debit details.
5. Enter your new bank details and follow the on-screen instructions to save your changes.

If you also need to change the name registered on your account, please contact our Live Chat team and provide a copy of your deed poll or marriage certificate as supporting evidence. The team will advise you on the process for updating your name.

https://www.idmobile.co.uk/live-chat

Please note that iD Mobile does not support a change of ownership, so the account cannot be transferred into another person's name.

Owethu