Skip to main content

how to cancel an add on?

  • June 29, 2026
  • 1 reply
  • 7 views
O
Community Member
  • Ob34
  • Community Member

I thought I had ran out of data whilst abroad and added the £30 a month data add on not realising I was on unlimited data anyway and it was just a signal issue, is there a way to cancel this add on it seems pointless paying the £30 a month additional charge whilst I already have unlimited data 

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+13
    • Gemma M
    • iD Mobile Employee
    • June 29, 2026

    Hi ​@Ob34,

     

    Thanks for getting in touch.

     

    Once a data add-on has been purchased, we’re not able to cancel or refund it as it becomes active immediately and is tied to your account for the duration of its validity.

     

    As you’re on an unlimited data plan, you won’t need this additional add-on going forward, so you can simply let it expire and avoid purchasing it again in the future.

     

    If you’d like us to check your usage or help confirm your current plan details, our Live Chat team will be happy to assist.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement