Hi ​@JESSIE1,

Thanks for your post.

If the cashback offer was included when you purchased the plan, we'd recommend contacting the point of sale that sold you the contract, as they'll be able to advise how and when the cashback can be claimed.

They'll also be able to confirm:

• The cashback terms and conditions.
• The claim dates and deadlines.
• Any documentation required to submit the claim.

If you purchased the contract directly through iD Mobile, please contact our Customer Service Team via Live Chat and they'll be able to point you in the right direction: https://www.idmobile.co.uk/live-chat

We hope this helps.

Regards,

Gemma M

The iD Mobile Social Media Team