How to claim cashback for a direct iDMobile purchase?

Forum|Forum|5 months ago
March 20, 2026
7 replies
276 views

When I purchased a 12 month plan, it was advertised that I was able to claim cashback on the plan at various points throughout it.

In a welcome pack I received when joining it is stated:

“How to claim your cashback
There are two ways to claim your cashback
1. By logging into your My Account and visiting the
cashback section.”

There is no cashback section in my account. Where do I go to claim this then if this method is outdated?

GiftsPromotions

M

Michael Z

iD Mobile Employee

Hi @SamM1

Could you please confirm whether you purchased the plan directly through iD Mobile or via a third-party site, such as Carphone Warehouse, Mobiles.co.uk, or MoneySavingExpert?

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

SamM1Author

New Contributor

Yes I realised earlier I got confused with iDMobile and Mobiles, I got it through Mobiles.
When realising this I tried to delete the post so I wouldn’t waste anyones time but I cannot see how.

M

Michael Z

iD Mobile Employee

Hi @SamM1

No need to, and I’m glad the matter is now being resolved for you.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Stannette

New Contributor

Hello, I bought a sim only contract through the ID mobile website which offered £38 cash back. I have not received the cash back. My contract began on the 2nd February 2026. Please help.

Hosai W

iD Mobile Employee

Hi @Stannette,

Thank you for reaching out to us, please accept my apologies for the inconvenience caused to you.
Could you please confirm whether you purchased the plan directly through iD Mobile or via a third-party site, such as Carphone Warehouse, Mobiles.co.uk, or MoneySavingExpert?

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sammiedonoghue

New Contributor

Hello, I purchased a sim only deal via Carphone warehouse with £36 cash back however I haven't received any further information on how to claim this and I don't have a cash back section on my app. Can someone please help?

thank you

Gemma M

iD Mobile Employee

Hi @Sammiedonoghue,

We're sorry to hear you're having trouble finding information about your cashback.

As your SIM-only plan was purchased through Carphone Warehouse, the cashback offer is managed by them rather than iD Mobile.

We'd recommend contacting Carphone Warehouse directly, as they'll be able to advise how to claim your cashback and provide any relevant information about the offer.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.