How to delete a data bundle purchased in error

Forum|Forum|5 months ago
March 20, 2026
1 reply
22 views

I am currently in Canada and was trying to purchase an add on roaming bundle. It turns out I bought more UK data which I do not need. How do I delete this and get it taken off my bill?

(I have since purchased the correct address in for Canada.)

Matthew T

iD Mobile Employee

Hi @Melanienicole,

Thank you for getting in touch, and we’re sorry for any confusion caused while you were trying to purchase a roaming bundle. We understand you intended to purchase a Canada roaming add-on but have accidentally purchased additional UK data instead.

Unfortunately, we’re unable to delete or remove an active add-on once it has been purchased or applied to your account

Thanks.

iD Community Manager