I am currently in Canada and was trying to purchase an add on roaming bundle. It turns out I bought more UK data which I do not need. How do I delete this and get it taken off my bill?
(I have since purchased the correct address in for Canada.)
Question
How to delete a data bundle purchased in error
+24Hi
Thank you for getting in touch, and we’re sorry for any confusion caused while you were trying to purchase a roaming bundle. We understand you intended to purchase a Canada roaming add-on but have accidentally purchased additional UK data instead.
Unfortunately, we’re unable to delete or remove an active add-on once it has been purchased or applied to your account
Thanks.
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