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Active Contributor
February 6, 2026
Question

How to enter competitions e.g. ITV

  • February 6, 2026
  • 13 replies
  • 461 views

How do you enable an id mobile account phone to enter competitions. I want to enter some itv ones online but it requires receiving a passcode to phone which never comes through. Nor do sms entries work. How to lift this block? I'm pay monthly.

    13 replies

    DTKAuthor
    Active Contributor
    February 10, 2026

    Itv came back to me and said yes, the test pass code sms were sent, so it's my phone or the id permissions that are blocking them. I've checked all the message settings (android phone)- no numbers are blocked, I've checked id permissions, I've restarted my phone. Still doesn't work. I give up!

    Decembersangel72
    Gold Contributor
    Gold Contributor
    February 14, 2026

    Hi ​@DTK ,

     

    I get the same problem when Yahoo mail (among others) sends an OTP and I have to request it to be sent via Whatsapp as it NEVER comes through via SMS. So this is not just a problem with ITV.

    Can you contact ITV again and ask if there is any other way for you to get verification? I’m sure this is NOT the first time they have been asked about this problem occurring.

    Does your messaging app have a ‘Spam’ folder? If so,  has it filtered the OTP as spam
     

    Another thing to check is if your ‘Do Not Disturb’ setting is enabled on your phone (mine is not).
     

    The next is to contact the Live Chat (details in previous reply) as I found this when doing an internet search…..

    Mobile carriers are constantly battling spam. While this is good for users, it means legitimate messages, including OTPs, can sometimes get flagged and blocked by their filters.

    If all the above fail, then the OTP from ITV is obviously being blocked as it has been sent but not received.


    Other than these suggestions, I’m afraid that I don’t know how to help you further.

    Good Luck x

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    DTKAuthor
    Active Contributor
    February 14, 2026

    How annoying! 

    I checked all the things on my phone in the settings - so it ought to let otp through - rebooted and tested again - nope! 

    I'll contact itv again and see if they can send a WhatsApp direct and not via the website.

    They did confirm that postal entries go into the draw lol! 🤣

    Thanks for confirming it's not an isolated problem/me! x