how to get a refund on a bill that has been charged twice

Hi, I need to speak to someone about a duplicate payment.

My normal bill is £43. I paid the £43 manually before my Direct Debit was taken, but the £43 Direct Debit was then also taken today.

My account is now showing £43 credit, while my bank account has been put £37 into the negative because of the duplicate payment.

I would like the duplicate £43 payment refunded to my bank account rather than kept as credit for my next bill.

Please can you arrange this refund and let me know how long it will take?

iD Mobile Employee

Hi @Liam-buff,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

1 reply