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Community Member
July 14, 2026
Question

how to get your bill corrected

  • July 14, 2026
  • 1 reply
  • 13 views

I have been overcharged for my USA visit with my short 5 days bundle along with roaming charges for a month! His to get it corrected?

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 15, 2026

    Hi ​@Anonymous1111

     

    Thank you for reaching out.

     

    We're sorry to hear that you've been overcharged following your visit to the USA, and we understand why you're concerned.

     

    We'll need to look into this in more detail to determine what has happened and whether the charges are correct.

     

    I've just sent you a private message so we can help get this sorted.

     

    To find it:

    • Click your profile picture in the top-right corner and select Private Messages.

    Or you can access your inbox directly here: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there and investigate this further.

     

    Owethu