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Question

how to get your bill corrected

  • July 14, 2026
  • 1 reply
  • 9 views

I have been overcharged for my USA visit with my short 5 days bundle along with roaming charges for a month! His to get it corrected?

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 15, 2026

Hi ​@Anonymous1111

 

Thank you for reaching out.

 

We're sorry to hear that you've been overcharged following your visit to the USA, and we understand why you're concerned.

 

We'll need to look into this in more detail to determine what has happened and whether the charges are correct.

 

I've just sent you a private message so we can help get this sorted.

 

To find it:

  • Click your profile picture in the top-right corner and select Private Messages.

Or you can access your inbox directly here: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there and investigate this further.

 

Owethu