How to i pay bill log in they my account cloaed

Hi ​@elizabethgoldie1997 

You can make a payment towards your iD Mobile bill using the iD Mobile App, via your online My Account portal, or through their automated phone service.

Available Payment Methods

• iD Mobile App: Open the app, log in, navigate to My Billing or Bills > Payments, and select Make a payment.
• Online (My Account): Log in at my.idmobile.co.uk, go to My Billing, and click Make a payment.
• Automated Phone Line:
    • Dial 7777 directly from your iD Mobile handset.
    • Dial 0333 003 7777 or 0333 003 0001 from any other phone.
    • Follow the voice prompts (select payment options, enter your mobile number, and provide your card details).


If your account has been closed then your best option is to contact an advisor via Live Chat  (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good luck x
 

Hi ​@elizabethgoldie1997,

If you're unable to log in because the account is closed, you can still make a payment using our automated payment line.

Please call: 0333 003 0001

Then follow the automated prompts and enter your iD Mobile number when requested to make a payment.

Regards,

Gemma M
The iD Mobile Social Media Team