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Question

How to login when you no longer have the iDmobile number

  • April 13, 2026
  • 1 reply
  • 10 views

New phone from iDmobile, transferred old number from old phone, but cannot login as text message goes to number given with new phone? What do I do

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • April 14, 2026

Hi ​@Hard_Alex
 

I’m sorry to hear you’re having trouble logging in I understand how frustrating this must be.
 

It sounds like your number transfer may not have fully completed yet, which is why verification texts are still going to the temporary number that came with your new SIM.
 

We’ll need to check this for you to confirm what stage the transfer is at and get it sorted.
 

I’ve just sent you a private message to help get this resolved.
 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
 

I’ll speak to you there.
 

Thanks,

Owethu