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New Contributor
April 13, 2026
Question

How to login when you no longer have the iDmobile number

  • April 13, 2026
  • 3 replies
  • 59 views

New phone from iDmobile, transferred old number from old phone, but cannot login as text message goes to number given with new phone? What do I do

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 14, 2026

    Hi ​@Hard_Alex
     

    I’m sorry to hear you’re having trouble logging in I understand how frustrating this must be.
     

    It sounds like your number transfer may not have fully completed yet, which is why verification texts are still going to the temporary number that came with your new SIM.
     

    We’ll need to check this for you to confirm what stage the transfer is at and get it sorted.
     

    I’ve just sent you a private message to help get this resolved.
     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
     

    I’ll speak to you there.
     

    Thanks,

    Owethu

    Hard_AlexAuthor
    New Contributor
    April 27, 2026

    Hi, I have no service on my mobile at all now?

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Hard_Alex

     

    Have responded to your message. 

     

    Owethu