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New Contributor
September 28, 2025
Question

How To Pay Off Plan Early

  • September 28, 2025
  • 9 replies
  • 1312 views

I am looking to pay-off my sim & phone plan early and look at going to SIM only. How do I do this and I assume I keep the phone?

    9 replies

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    September 28, 2025

    Hi ​@xAJ27x,

    Welcome to the Community!

    You can’t upgrade early by paying a fee unfortunately.

    However you can terminate the current contract and purchase a new SIM only contract. Unfortunately you won’t be able to move the number to the new iD Mobile account but you can look at a triangle port instead.

     

    Kash

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    xAJ27xAuthor
    New Contributor
    September 28, 2025

    Hi Kash,

     

    I am not looking to upgrade, just to pay off early and move to sim-only. How would I go about doing this?

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    September 28, 2025

    Hi ​@xAJ27x,

    Just to advise you won’t be able to move the number to a different iD Mobile contract as we don’t allow internal number ports.

    We can simply disconnect your old account with 30 days notice. However if you purchase a new contract it would be subject to a credit check.

     

    Kash

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    xAJ27xAuthor
    New Contributor
    September 28, 2025

    Sorry I am getting more confused at the moment.

     

    In short;

    1. can I pay off my remaining phone & sim contract and own the phone after? Yes or no.

    1. If yes, how do I do this?

    I am not looking to keep my old number

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    September 28, 2025

    Hi ​@xAJ27x,

    Once you process a disconnection and pay the outstanding charge the contract will cancel.

    You own the phone as long as you keep up with payments.

    If you would like a disconnection please let us know and we can process the cancellation for the contract.

     

    Kash

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    xAJ27xAuthor
    New Contributor
    September 29, 2025

    So if I went with a disconnection, and pay the outstanding charges, I will own my phone and choose what I want to do with it?

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 30, 2025

    Hi there ​@xAJ27x, that is correct, yes!

     

    Thanks,

    Tyler

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    xAJ27xAuthor
    New Contributor
    September 30, 2025

    Thank you! 
     

    Can you please help with doing this?

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 30, 2025

    Hi there ​@xAJ27x, I’d recommend asking to speak to an agent via our live-chat and request this:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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