Hi ​@xAJ27x,

Welcome to the Community!

You can’t upgrade early by paying a fee unfortunately.

However you can terminate the current contract and purchase a new SIM only contract. Unfortunately you won’t be able to move the number to the new iD Mobile account but you can look at a triangle port instead.

Kash

Hi Kash,

I am not looking to upgrade, just to pay off early and move to sim-only. How would I go about doing this?

Hi ​@xAJ27x,

Just to advise you won’t be able to move the number to a different iD Mobile contract as we don’t allow internal number ports.

We can simply disconnect your old account with 30 days notice. However if you purchase a new contract it would be subject to a credit check.

Kash

Sorry I am getting more confused at the moment.

In short;

1. can I pay off my remaining phone & sim contract and own the phone after? Yes or no.

2. If yes, how do I do this?

I am not looking to keep my old number

Hi ​@xAJ27x,

Once you process a disconnection and pay the outstanding charge the contract will cancel.

You own the phone as long as you keep up with payments.

If you would like a disconnection please let us know and we can process the cancellation for the contract.

Kash

So if I went with a disconnection, and pay the outstanding charges, I will own my phone and choose what I want to do with it?

Hi there ​@xAJ27x, that is correct, yes!

Thanks,

Tyler

Thank you! 
 

Can you please help with doing this?

Hi there ​@xAJ27x, I’d recommend asking to speak to an agent via our live-chat and request this:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler