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Question

How to stop an error direct debit

  • February 18, 2026
  • 1 reply
  • 9 views
K
Community Member

So I mistakenly ordered an E.sim and have also linked it to my account for a direct debit thinking my phone supports an E.sim but I was wrong and so I had to call the customer care to council Mr E.sim order and I ordered a physical SIM which was delivered to me and I also activated it for a direct debit from my account. I did both orders on the same day.however today I was debited for both Sims by my bank. 

Please how can I stop the direct debit on the E.sim ??

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Zandile M
    • iD Mobile Employee
    • February 18, 2026

    Hi ​@King Israel 

    Thank you for getting in touch with us, I understand that you initially ordered an eSIM in error, later contacted customer care to cancel it, and then ordered and activated a physical SIM on the same day. I’m sorry to hear that you have been charged for both. Please send us private message so that we can have the look into the accounts.

     

    Thank you,

    Zandile 

    The iD Mobile Team

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