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Community Member
June 9, 2026
Question

i am being charged twice for the last 3 and don’t understand why

  • June 9, 2026
  • 1 reply
  • 15 views

i am being charged twice for the last 3 and don’t understand why  I only have one phone on my account. Can you please look into this for me. 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

    Hi ​@Unicorn2020

     

    Thank you for reaching out.

     

    We’re sorry to hear that you believe you are being charged twice and understand how concerning this must be.

     

    As we’ll need to review your account and billing in detail to understand what the charges relate to, please contact us via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to investigate this for you and check exactly what is appearing on your account.

     

    Owethu