Hi ​@Will Debenham, 

Thank you for reaching out.

We're sorry to hear about the confusion regarding your latest bill.

One possible reason for this is that your invoice may have already been generated before your plan change took effect. If the plan was changed after the bill had been produced, your bill may still show charges based on your previous plan, together with any applicable pro-rata adjustments.

To review your account properly and confirm exactly why you've been charged £34, please contact us via Live Chat or send us a direct message through one of our social media platforms. Once we've completed the necessary security checks, we'll be able to review the billing in detail and explain the charges.

Owethu