I am not aware of an account but receiving emails about outstanding balance | iD Mobile Community
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I am not aware of an account but receiving emails about outstanding balance

  • May 27, 2025
  • 5 replies
  • 86 views

Hello,

 I am getting an email from no-reply@idmobile.co.uk about  an outstanding balance on your iD Mobile account. There is no information about the number or account reference. Last time it did forward to a debt collection company. As I am not aware of this account how I will be able to resolve the situation without registering for an account and to terminate this annoyance. Who I should be contacting to provide me with the next steps so my email is removed from any associated account.

5 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • May 27, 2025

Sorry to hear this ​@micfarmakis 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 


  • New Contributor
  • September 3, 2025

I have no outstanding balance but debt collection representative cal me for paying  why


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • September 3, 2025

I have no outstanding balance but debt collection representative cal me for paying  why

Why didn’t you ask the representative that called you?


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 5, 2025

Hey there ​@Katal, what was said on the phone?

 

Thanks,

Tyler


Geluk
Silver Contributor
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  • Silver Contributor
  • September 5, 2025

I have no outstanding balance but debt collection representative cal me for paying  why

Always create your own post; don’t piggy back on other people’s.