Hi ​@Ryan Hoey,

I am so sorry to hear of the issues that you are having with your bill, however as this is a public platform, we would not be able to assist you on here. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

I was in Morroco and I am aware of the romming charges so I had pout my phone on flight mode. Which I was getting a local e-sim accidentally the person switched off the flight  mode for 5 seconds as soon as I noticed I switched it back on. Now I see you have charged me £9 which o am not happy when I did not even use the service.

Hi ​@Parminder s cheema.

Thank you for post.  I understand your frustration about this charge given how brief the connection was.

When travelling abroad, roaming charges can still be incurred as soon as your device connects to a foreign network, even for a very short period, despite flight mode being off for only a few seconds.

To avoid this kind of out-of-plan charge in future, we'd recommend setting your bill cap to £0 before travelling. This prevents any charges beyond your plan allowance from being applied, so even if your device does briefly connect to a network abroad, you won't be charged for it.

Thanks,

Marquerita

The iD Mobile Team