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i am out of comtract, i have paid for my device, how do i reduce my bill?

  • April 18, 2026
  • 1 reply
  • 7 views
B
Community Member

i am out of comtract, i have paid for my device, how do i reduce my bill? 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 18, 2026

    Hi ​@Bizzybeelovingme,

     

    Thanks for your message. Here’s how to upgrade to a new handset or SIM only plan:

     

    Option 1: Upgrade through your iD Mobile account

    • From your dashboard, scroll down and tap on “View all upgrade deals”
    • Scroll down and select “Choose this plan” next to the phone deal you want
    • Tap “Continue” and follow the steps to complete your order (you may need to complete a quick card verification)
    • Tap “Place order”
    • You’ll then receive an order reference number once it’s complete

     

    Option 2: Get help from our team
    If you’d prefer support or want to double-check anything before upgrading, you can also speak to our Sales Live Chat team here: https://www.idmobile.co.uk/live-chat

     

    They’ll be happy to help you get everything sorted!

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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