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Question

I been charged 2 bills every month but only have one contract wit one number

  • May 7, 2026
  • 1 reply
  • 2 views
Marek Stodolny
Community Member

Hi I need help i check my bank statements and last 9 months been charged two difrent bills ich months only have one contract and one number 

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • May 8, 2026

    Hi ​@Marek Stodolny.

     

    Thanks for your post. I’m sorry to hear about the concern this has raised for you.

     

    In order to fully investigate this, we’ll need to access your account securely and review our systems to check whether there may be more than one account registered in your name.

     

    To do this, please contact us directly via live chat:https://www.idmobile.co.uk/live-chat so our team can check and get this resolved for you.

     

    As a precaution, it’s also worth ensuring that no one else may be using your bank details for another account without your knowledge, so we can rule this out during our investigation.

     

    We’ll be happy to help get this sorted for you as quickly as possible.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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