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i cancelled previously but im still being billed

  • June 5, 2026
  • 1 reply
  • 5 views
Chloe Masters
Community Member

Hello I previously cancelled and received a puc code which was actually  cancelled by yourselves.  Why am I still being billed

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • June 6, 2026

    Hi ​@Chloe Masters 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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