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Norbert Junior
New Contributor
New Contributor
May 10, 2026
Question

i cant change my plan

  • May 10, 2026
  • 3 replies
  • 33 views

I need to change my plan.But every time I try it gives an error message

 

    3 replies

    iD Mobile Employee
    May 10, 2026

    Hi ​@Norbert Junior 

     

    Thank you for getting int ouch with us, and I am so sorry that you unable to change your plan. 

     

    Please contact our sales team on 08000490250 for further assistance.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Norbert Junior
    New Contributor
    New Contributor
    May 10, 2026

    It says it's for vulnerable people which i'm not. All I want to do is change. My plan but I keep getting an error message online

    iD Mobile Employee
    May 10, 2026

    Hi ​@Norbert Junior 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.