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Question

i cant change my plan

  • May 10, 2026
  • 3 replies
  • 5 views
Norbert Junior
New Contributor

I need to change my plan.But every time I try it gives an error message

 

    3 replies

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • May 10, 2026

    Hi ​@Norbert Junior 

     

    Thank you for getting int ouch with us, and I am so sorry that you unable to change your plan. 

     

    Please contact our sales team on 08000490250 for further assistance.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Norbert Junior
    New Contributor
    • Norbert Junior
    • Author
    • New Contributor
    • May 10, 2026

    It says it's for vulnerable people which i'm not. All I want to do is change. My plan but I keep getting an error message online

    Z
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Zandile M
    • iD Mobile Employee
    • May 10, 2026

    Hi ​@Norbert Junior 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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