Hi, ​@annieemelville 

Thank you for contacting us, I am so sorry that you are unable to login kindly send us private message on our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, so that we can have a look into your account and assist you on login into your app. Or You can easily make payments through the automated. Just dial 0333 003 0001, 0333 003 7777 from your iD Mobile phone, and select option 2, then option 1 to make a payment. Enter the amount you’d like to pay and then enter your card details. Both of the above options are quick and secure and can be done without having to speak to anyone.
Alternatively, if you don't have access to the ID Mobile number you can dial 03330030001 to make your manual payment. The above options are quick and secure and can be done without having to speak to anyone.

Thank you,

Zandile

The iD Mobile Team