i get paid every 30th of the month

Hi ​@Cc130401, 

Thank you for getting in touch, and I’m sorry for any inconvenience caused by the timing of your bill payment.

I understand that you receive your salary on the 30th of each month and would prefer your bill payment to align with your payday.

To help with this, you can request a change to your billing date through your iD Mobile account.

How to change your billing date:

1. Open the iD Mobile app and log in.
2. Select Account or My Account.
3. Look for your billing details or payment settings.
4. If a billing-date change option is available, follow the on-screen instructions to request a new date.

Please note that changing your billing date may result in a higher bill for the first adjusted billing period, as it may include additional days of service.

If your current bill has already been generated and you need more time to pay, a bill extension may be an option.

I’ve also sent you a private message so we can look into this further and help get things sorted.

To find it, click your profile picture in the top-right corner and select Private Messages.

You can also access your inbox directly here:

https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there and help you explore the available options.

Thank you for your patience and understanding.

Owethu