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Community Member
Kayleigh2316
Community Member
April 30, 2026
Question

I had a letter saying I owe money but all my DD go out each month

Iv been told in letters I owe money for an account. Iv only ever had e accounts so don't know how I owe money when 3 DD are going out each month 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 1, 2026

    Hi ​@Kayleigh2316,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M 

    The iD Mobile Social Media Team

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