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Community Member
July 27, 2026
Question

i have been charged twice and my bank says “duplicate payment” i know i had paid my bilk but id mobile continue ld to cut me off and stopped my phone u til i paid my bill again so i have been charged twice and had my phone cutt off

  • July 27, 2026
  • 4 replies
  • 21 views

My bill has been paid twice? My bank says “duplicate payment, and my phone was cut off and I had no WiFi to even pay my bill so I had to go and pay my bill twice it’s just inconvenient and horrible customer service 

4 replies

Hosai W
iD Mobile Employee
iD Mobile Employee
July 28, 2026

Hi ​@Charlotte97 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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Active Contributor
September 20, 2026

This happened to me too and I don't know how to get my money back

 

Active Contributor
September 20, 2026

I would like to ask you if you got your money back or did you somehow solve this problem?

 

iD Mobile Employee
September 21, 2026

Hi ​@Andrejus.

 

Thank you for your post. I am sorry to learn that you also experienced this.

 

I would suggest contacting us directly so that we can review your account and tell you what your charges covered.

 

You can reach us on Live Chat via https://www.idmobile.co.uk/live-chat.

 

Thanks,

Marquerita

The iD Mobile Team

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.