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Question

i have been charged twice and my bank says “duplicate payment” i know i had paid my bilk but id mobile continue ld to cut me off and stopped my phone u til i paid my bill again so i have been charged twice and had my phone cutt off

  • July 27, 2026
  • 1 reply
  • 4 views

My bill has been paid twice? My bank says “duplicate payment, and my phone was cut off and I had no WiFi to even pay my bill so I had to go and pay my bill twice it’s just inconvenient and horrible customer service 

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 28, 2026

Hi ​@Charlotte97 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai