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Community Member
Imane
Community Member
August 25, 2026
Question

I have been overcharged

  • August 25, 2026
  • 1 reply
  • 9 views

Hi, 

I just got my bill for this month and its saying that I have used rest of the world roaming and has charged me for it when i haven't used this feature at all as I haven't been abroad and I haven't contacted anyone abroad. 

I would like my money back 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    August 26, 2026

    Hi ​@Imane,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

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