We got our bill receipt for this month to total to £114 in comparison to the roughly £40 we pay a month. When I changed the receipt for it on the app it stated I had used over 99,000 MB of data which is simply not true. After I got my 80% allowance used and then 100% text message, I stopped using my data and did not put my data on once whatsoever as continued to use wifi. I then changed my plan a week before its renewal for unlimited data. I would like an answer of explanation as to how and why this was charged this way and any possibility for a refund as this is simply wrong.
I have been overcharged for my data limit that I did not use
Hi
I’m really sorry to hear about the confusion and frustration this bill has caused. I completely understand why you’d want a clear explanation, especially with the data usage showing higher than expected.
To make sure this is properly investigated, our Live Chat team will be best placed to review your account, check your usage and billing in detail, and advise you on the next steps, including any possible refund consideration if applicable.
Please reach out to them here: https://www.idmobile.co.uk/live-chat.
They’ll be able to help you further and get this resolved for you as quickly as possible.
Thanks,
Marquerita
The iD Mobile Team
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