Community Member

I have been overcharged on my bill and I do not know why

6 replies
45 views

I have just received this month’s bill and I have noticed that I have been overcharged on Rest of the world roaming by £20.83 but I have not been abroad nor have I initiated any international calls. When I spoke to customer service they were unable to pinpoint where this came from and simply put a cap of £0 on my plan.

I would like to know where this came from and I would like my money back.

billing

Hosai W

iD Mobile Employee

Hi @Imane,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

V

Vjana

New Contributor

I have over charged

V

Vjana

New Contributor

Last bill over charged by £50

Gemma M

iD Mobile Employee

Hi @Vjana,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

Daravenning

New Contributor

I have been over charged on my bill. October I was charged £28 when I only wanted a simple add on only for that month. Now it’s £18 for November. I just want it back to my usual £8 bill