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I have been overcharged on my bill of £7 for exceeding my limit, why did my data not stop at the limit and continue going how do i get a refund for the additional charge making my bill £32?

  • February 17, 2026
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A
Community Member

I have been overcharged on my bill from £7 to £32 for exceeding data limits, why did my data not stop at the limit and how do I get a refund on it?

    1 reply

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • February 17, 2026

    You won’t get a refund; you’re pay monthly, not Pay Go. If you don’t want to incur additional charges, then either set your bill cap limit to zero or switch to Pay Go.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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