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Question

I have been overpaying for my phone bill

  • July 17, 2026
  • 3 replies
  • 21 views
J
Community Member

I have realised since paying off the phone the amount on the contracts has not changed, and has been this way for months, and I feel I am owed reimbursement 

3 replies

Geluk
Silver Contributor
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  • Geluk
  • Silver Contributor
  • July 17, 2026

No good asking here; progress via CHAT page.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • July 18, 2026

Hi ​@Joejtaylor730 ,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Z
iD Mobile Employee
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  • Zandile M
  • iD Mobile Employee
  • July 19, 2026

Hi ​@Joejtaylor730 

 

Thank you for getting in touch with us. 

 

Please note that one of our dedicated agents will respond into your query via the private message.

 

Thank you,

 

Zandile M

The iD Mobile Team 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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