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Community Member
July 17, 2026
Question

I have been overpaying for my phone bill

  • July 17, 2026
  • 3 replies
  • 32 views

I have realised since paying off the phone the amount on the contracts has not changed, and has been this way for months, and I feel I am owed reimbursement 

3 replies

Geluk
Silver Contributor
Silver Contributor
July 17, 2026

No good asking here; progress via CHAT page.

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Hosai W
iD Mobile Employee
iD Mobile Employee
July 18, 2026

Hi ​@Joejtaylor730 ,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
iD Mobile Employee
July 19, 2026

Hi ​@Joejtaylor730 

 

Thank you for getting in touch with us. 

 

Please note that one of our dedicated agents will respond into your query via the private message.

 

Thank you,

 

Zandile M

The iD Mobile Team 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.