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Community Member
Joejtaylor730
Community Member
Jul 17, 2026 4:48 PM UTC
Question

I have been overpaying for my phone bill

I have realised since paying off the phone the amount on the contracts has not changed, and has been this way for months, and I feel I am owed reimbursement 

3 replies

Geluk
Silver Contributor
Geluk
Silver Contributor
Jul 17, 2026 4:59 PM UTC

No good asking here; progress via CHAT page.

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Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Jul 18, 2026 8:40 AM UTC

Hi ​@Joejtaylor730 ,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Zandile M
iD Mobile Employee
Zandile M
iD Mobile Employee
Jul 19, 2026 12:17 PM UTC

Hi ​@Joejtaylor730 

 

Thank you for getting in touch with us. 

 

Please note that one of our dedicated agents will respond into your query via the private message.

 

Thank you,

 

Zandile M

The iD Mobile Team 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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