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New Contributor
September 25, 2026
Question

I have paid my bill but still says unpaid and I can't set up the direct debit

  • September 25, 2026
  • 1 reply
  • 2 views

I've tried multiple times to set up a direct debit but the money is never taken so I then have arrears. Usually I pay these off and it's cleared. For some reason this hasn't cleared this time and still says I owe money even though it's left my bank account. Please can this be sorted so I can attempt to set up a direct debit (again). Thank you 

    1 reply

    iD Mobile Employee
    September 25, 2026

    Hi ​@Rave2106 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.