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Question

I have unlimited tax, but on my bill it said I have used up all my taxes and I was charged £24. Why is this?

  • August 14, 2026
  • 3 replies
  • 23 views

I have a plan with unlimited text messages and unlimited minutes. I have been charged £24 stating that I used up all my text messages. Why is this?

3 replies

Tashnieka D
iD Mobile Employee
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  • iD Mobile Employee
  • August 14, 2026

Hi ​@Maria2424,

 

I am sorry to hear that you have been charged £24 despite having a plan with unlimited texts and minutes.

We would be happy to look into your account and check why this charge has been applied. Please contact us through one of our support channels so we can securely access your account and investigate this for you.

Live Chat:https://www.idmobile.co.uk/live-chat

 

You can also send us a private message via Facebook or Instagram, and our team will be happy to assist you.

I am sorry for the inconvenience, and we will do our best to get this clarified for you.

 

Regards,

Tashnieka
The iD Mobile Team


Decembersangel72
Gold Contributor
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Hi ​@Maria2424 

Have you been sending MMS messages that contain images, audio or video attachments?

ONLY basic text message are included in your plan and so you will be charged for any others:-
https://www.idmobile.co.uk/help-and-support/call-charges

If this is something you do regularly then it is best to use an App that is free e.g. Whatsapp

To stop any unexpected future costs that are ‘out of plan’ you can set your bill cap to £0:-


Hope this helps x
 


Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • August 17, 2026

Hi ​@Maria2424,

Please confirm if this is now sorted or if further assistance is required?

Thanks,
Hosai