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Maria2424
Community Member
August 14, 2026
Solved

I have unlimited tax, but on my bill it said I have used up all my taxes and I was charged £24. Why is this?

I have a plan with unlimited text messages and unlimited minutes. I have been charged £24 stating that I used up all my text messages. Why is this?

    Decembersangel72
    Decembersangel72Answer
    Gold Contributor
    August 14, 2026

    Hi ​@Maria2424 

    Have you been sending MMS messages that contain images, audio or video attachments?

    ONLY basic text message are included in your plan and so you will be charged for any others:-
    https://www.idmobile.co.uk/help-and-support/call-charges

    If this is something you do regularly then it is best to use an App that is free e.g. Whatsapp

    To stop any unexpected future costs that are ‘out of plan’ you can set your bill cap to £0:-


    Hope this helps x
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    3 replies

    Tashnieka D
    iD Mobile Employee
    Tashnieka D
    iD Mobile Employee
    August 14, 2026

    Hi ​@Maria2424,

     

    I am sorry to hear that you have been charged £24 despite having a plan with unlimited texts and minutes.

    We would be happy to look into your account and check why this charge has been applied. Please contact us through one of our support channels so we can securely access your account and investigate this for you.

    Live Chat:https://www.idmobile.co.uk/live-chat

     

    You can also send us a private message via Facebook or Instagram, and our team will be happy to assist you.

    I am sorry for the inconvenience, and we will do our best to get this clarified for you.

     

    Regards,

    Tashnieka
    The iD Mobile Team

    Decembersangel72
    Gold Contributor
    Decembersangel72Answer
    Gold Contributor
    August 14, 2026

    Hi ​@Maria2424 

    Have you been sending MMS messages that contain images, audio or video attachments?

    ONLY basic text message are included in your plan and so you will be charged for any others:-
    https://www.idmobile.co.uk/help-and-support/call-charges

    If this is something you do regularly then it is best to use an App that is free e.g. Whatsapp

    To stop any unexpected future costs that are ‘out of plan’ you can set your bill cap to £0:-


    Hope this helps x
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    August 17, 2026

    Hi ​@Maria2424,

    Please confirm if this is now sorted or if further assistance is required?

    Thanks,
    Hosai

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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