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Community Member
marcinbaba
Community Member
July 23, 2026
Question

I have upgraded my phone through the app, but can't find an email or new bill to prove the upgrade so can't download it and attach it to the claim. How do I get this document? I already have the new phone.

I have upgraded my phone through the app, but can’t find an email to prove the upgrade so can’t download it and attached it to the claim. How do I get this documents? I already have the phone.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 23, 2026

    Hi ​@marcinbaba,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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