I left the UK and never created an ID mobile account, how do I pay my final bill? | iD Mobile Community
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I left the UK and never created an ID mobile account, how do I pay my final bill?

  • October 23, 2025
  • 1 reply
  • 27 views

  • Community Member

Hi,

I have been using ID mobile for a very long time, when I started as a customer, I never created an ID mobile account as far as I remember.

Recently I relocated to the United States, closed my ID mobile account, and canceled my ID mobile direct debit through the barclays app (big mistake). I no longer have my ID mobile SIM card.

I realised that I probably still need to pay my final bill.

  • I cannot log into my ID mobile account.
  • I cannot create an ID mobile account as that requires me to recieve an activation code by text. I dont have my SIM card and cannot have it sent to the US, and even if I did my account is closed.
  • I cannot call the number to pay my bill by phone.
  • I cannot reactivate a SIM or use an eSIM as I am abroad (tried that already). 

 

The live chat hasn’t been too helpful. How can I do the following:

  1. Do I owe money to ID mobile, if so, how much?
  2. How do I pay?

 

Any advice is much appreciated, thank you.

1 reply

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  • iD Mobile Employee
  • October 23, 2025

Hi ​@ppa1,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.