I'm cut off because you didnt change the DD date

Forum|Forum|10 months ago
October 24, 2025
3 replies
86 views

I changed my direct debit date ages ago and it said my next bill will be slightly higher and taken on the 5th. You didnt change the date, tried to take it early, then cut me off and say I owe 2 months. Your online chat doesnt work and any attempt to contact you to sort this is useless.

I'm having to post a question for billing that should be sorted !!!

So what now? Watch this forum for an answer? This is a joke for customer service

Best answer by WelshPaul

Follow the instructions below to make a one time payment.

Z

Zandile M

iD Mobile Employee

Hi, @Incarnage

We’re really sorry to hear about the trouble you’ve had with your Direct Debit date and the issues reaching us that’s definitely not the experience we want for our customers.

We’d like to look into this for you and get it sorted as quickly as possible. Please get in touch with us directly via private message on Facebook or Instagram or email us at socialqueries@idmobile.co.uk. Include your full name, date of birth, and Full address and iD mobile number so we can locate your account securely and review your billing details.

Once we’ve verified your account, we’ll investigate what went wrong with your payment date and work to resolve the balance issue.

Thank you for your patience, and we’re sorry again for the inconvenience caused.

-Zandile

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

I

IncarnageAuthor

New Contributor

I followed your instructions, told them what's wrong.

They replied on how to change my DD date... you know, what I said I've done in my first line…

I might as well wait for you to just give this to a debt collector, I might get some sense from someone and I can pay them then

WelshPaulAnswer

Platinum  Contributor

Follow the instructions below to make a one time payment.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.