Hi ​@Family3,

Thanks for getting in touch, and we’re sorry to hear you’re having concerns with your data usage showing incorrectly.

We appreciate how frustrating this can be, especially if you’ve specifically increased your allowance and believe you’ve used less than what is being shown.

As this is a public platform, we’re unable to access or review account usage, allowances, or billing information here to confirm whether everything has been applied correctly.

Please contact our Live Chat team and they’ll be able to carry out a full check of your account, review the data allowance attached to your plan, and investigate why the usage may not be reflecting as expected.

You can contact them here: https://www.idmobile.co.uk/live-chat

We’re sorry again for the inconvenience and hope this gets resolved quickly.

Regards,

Gemma M

The iD Mobile Social Media Team