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I’m experiencing inaccurate data usage

  • May 20, 2026
  • 1 reply
  • 15 views
F
Community Member

Like others before me, I’m finding my data usage is inaccurate. It’s saying I have used all data, despite specifically paying for more and using less! Please correct this, as I need the data each month. Thank you. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 21, 2026

    Hi ​@Family3,

     

    Thanks for getting in touch, and we’re sorry to hear you’re having concerns with your data usage showing incorrectly.

     

    We appreciate how frustrating this can be, especially if you’ve specifically increased your allowance and believe you’ve used less than what is being shown.

     

    As this is a public platform, we’re unable to access or review account usage, allowances, or billing information here to confirm whether everything has been applied correctly.

     

    Please contact our Live Chat team and they’ll be able to carry out a full check of your account, review the data allowance attached to your plan, and investigate why the usage may not be reflecting as expected.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    We’re sorry again for the inconvenience and hope this gets resolved quickly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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