Hi there,
I’m on a £19 unlimited plan, so I should be entitled to unlimited texts, calls and data but I’ve been charged £9 for "data, minutes and texts" according to the app. I have not contacted anybody internationally, nor have I sent any multimedia messages. Please could you give me a detailed breakdown as to why I'm paying an extra 50% on top of my monthly bill.
I have since changed my bill cap to £0, as I don't believe I should have been charged any additional costs this month.
Thankyou.
+11You bill will have a breakdown of charges so until you look at your bill.
Have you switched to a new plan, are you a new customer etc
Joe
+6Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Hosai
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